Refunds & Cancellation

The first fourteen days are free

We save a card at signup and charge $0 that day. You can build the whole event — schedule, guest list, photos, the lot — and decide during the trial whether it is for you.

So the simplest cancellation is the one that needs no policy: cancel before the trial ends and no charge is ever made. Nothing to claim back, because nothing was taken.

After the trial

Ponte is a flat monthly subscription with a three-month minimum, and it ends by itself thirty days after your wedding. There is no headcount to reconcile and no settlement after the event — you are billed a fixed amount each month and nothing else.

Cancel from your event’s admin at any time. Your access runs to the end of the month you have already paid for, and you are not billed again. We do not charge for months you never reached, and we do not refund a month you have used — the same rule in both directions.

If you cancel inside the three-month minimum, the minimum is what you agreed to at signup and it is shown on the pricing page and on your billing screen before you buy. If that is the wrong outcome for your situation, write to us rather than assuming it is not; see below.

If your event is called off

A wedding that does not happen is not a customer trying to game a refund policy, and we do not intend to treat it as one. Write to us and tell us what happened. We would rather settle it with a person than with a clause.

If a payment fails

We tell you and retry. Your planning tools pause while a payment is outstanding; your guests keep their access to the site, because they did not fail to pay for anything. Replace the card and everything resumes — nothing is deleted for non-payment.

Gifts your guests send you

Money guests send you through a registry link, a payment handle or a bank transfer never passes through Ponte, so there is nothing here for us to refund. If a gift went to the wrong place, it is between you, your guest and the payment service you used. We can tell you what handle was displayed; we cannot see, hold, recover or reverse the money.

If something goes wrong on our side

If Ponte is unavailable in a way that materially affects your event, write to us. We would rather refund a customer we failed than argue about it.

How refunds reach you

Refunds go back to the original card and typically appear within five to ten working days, depending on your bank.

Planners and venues

Ongoing arrangements for planners and venues are agreed individually and are never charged automatically. Cancellation for those is whatever we agreed in writing.

Asking for a refund

Write to hello@ponte.events with your event address and what happened. A real person reads it, and we would rather hear from you than have you dispute a charge with your bank.